Terms & Conditions
BROTHERS online catalog and ordering are available 24 hours a day, 7 days a week. We accept Visa, Master Card, American Express, Discover Card and PayPal for online orders. No C.O.D orders may be placed online. For order by check, money order or cashiers check please see ORDER BY MAIL or use our online order page.
ORDER BY PHONE
BROTHERS sales representatives are available to answer your questions and take orders for merchandise 6 days a week. BROTHERS accepts Visa, Master Card, American Express, Discover Card or PayPal as methods of payment when placing phone orders. BROTHERS order desk is open from 7:00am - 5:00pm Monday - Friday, Saturday 8:00am - 12:00pm PST. We are closed Sunday and major holidays.
ORDER BY MAIL
When ordering by mail, simply fill out the order form provided. Money orders, Cashiers checks, Personal checks and Charge cards (see "Payment Methods") are accepted as methods of payment. No C.O.D. will be accepted for mail-in orders. When paying by Charge card BROTHERS suggests that you FAX your order for faster service.
BROTHERS accepts Visa, Master Card, American Express and Discover. When placing your credit card order by mail please be sure to include your card number, expiration date, CCV, your name as it appears on the card, your daytime phone number and your credit cards billing address. If you are placing a credit card order by phone please have your card available.
PayPal is a great option to pay for your order. If you don't have or want to use a credit card, PayPal can save you time by avoiding the trip to get a Money Order or the 15 day hold on personal checks. Note: PayPal payments are paid in full with the initial payment. Therefore, if an item happens to be on backorder, you will be charged for this item in advance of it's shipment.
MONEY ORDERS, CASHIERS CHECKS & PERSONAL CHECKS
BROTHERS places a 15 day hold pending check clearance on all orders paid for by personal check. Paying for your mail-in order by Money Order or Cashiers Check will insure that your order will not be held 15 days.
CASH ON DELIVERY & E-CHECK
BROTHERS no longer accepts UPS C.O.D. or E-Check as payment options. Please use one of the payment options above.
PRICING & AVAILABILITY
All prices in this catalog were in effect at the time of printing. The prices in this catalog supercede all prices in any previous BROTHERS publication. Prices are subject to change without notice. BROTHERS will however, make every effort not to change prices offered in this catalog. Due to the nature of the products in this catalog, availability could change without notice.
Sometimes BROTHERS uses sample images to represent our products. Use the title and description of the product to choose the correct application for your vehicle. Refunds or Credits created due to a customer purchasing the wrong merchandise are subject to a 20% restocking fee and shipping will not be reimbursed.
Most of the products BROTHERS handles can be shipped by UPS or USPS using any of their available shipping methods. Delivery of normal ground shipments will take from 2-10 days depending on your location. Some of the items in this catalog are considered UPS oversize or UPS overweight. These items have an additional charge for shipping above and beyond the standard rate to ship that item. Orders of $1,000 or more will receive FREE shipping. This excludes AK, HI, foreign, truck freight or "oversize" - "overweight" items. Shipping amounts for these orders will be reviewed by a sales associate and you will be contacted with a custom quote..
If you would like your shipment to be shipped Next Day, Second Day or 3 Day, make this request at the time you place your order. These options are available at an additional charge. Your sales representative will give you a customized quote to let you know what the total shipping will be. This service is available only to in-stock merchandise ordered before 12:00 noon. Express delivery must be paid for by credit card. Truck freight items cannot be express delivered. Online customer please call for express shipping options.
Some products are too large for UPS and must be delivered by truck (fenders, hoods, etc...). All orders requiring delivery by truck must be pre-paid. Prices for delivery will vary depending on the area of the country you live in. You must call and speak to a sales representative to get a shipping quote for your order.
When you receive your order, thoroughly inspect it to insure all the parts shipped to you have been received and are in good condition. If you are missing any items check your invoice to be sure that these items were indeed shipped and are not on back-order status. If a shortage has occurred, contact BROTHERS immediately to insure prompt replacement. If an item is received but is damaged, see "Damaged Merchandise" below.
It is important to inspect the condition of your package at the time of delivery with the delivery person still present. If the package appears damaged, open and inspect the contents with the delivery person. If your delivery is damaged make sure your delivery person notes this on his/her delivery sheet. Immediately contact UPS or the trucking company that delivered the merchandise and BROTHERS. The carrier will also contact BROTHERS so that the merchandise can be replaced and a claim can be initiated. In the unlikely event that you receive merchandise where the damage was concealed, contact BROTHERS immediately. We can then arrange for return and replacement of the damaged merchandise and file a claim with the carrier. You must inspect your shipment promptly upon receipt as BROTHERS will not honor a damage claim after 15 days from the date of shipping.
Many items in our giant inventory move quickly. No matter how hard we try to keep them in-stock, sometimes we do run out. BROTHERS computerized system keeps track of your backordered items and will release those items to you as soon as they are in-stock again without prior notification. We do not charge you for backordered merchandise until we are ready to ship it to you. Note: PayPal payments are paid in full with the initial payment. If you do not wish to receive backorders please tell your sales representative at the time you place your order. Most items are back in-stock in 3-5 days although some items may take up to 30 days to return to stock. Just ask your sales representative when you place your order. If you wish to cancel a pending backorder, call our sales department immediately, backorders canceled after items are shipped are subject to a 20% restocking charge.
BROTHERS guarantees all the merchandise in this catalog to be free from defects in material or workmanship. BROTHERS will replace any defective products. If you have received a defective part we ask that you contact BROTHERS within 30 days of receiving that item. Refunds or Credits created for non-defective merchandise are subject to a 20% restocking fee. If you have received a product and you are simply unsatisfied, contact BROTHERS, we will give you a number authorizing you to return the item. Each returned item must be in or accompanied by its' original packaging and be in unused condition. Be sure to package return merchandise equal to or better than you received it. Damaged returns will be refused at BROTHERS and delivered back to you. All returns sent by C.O.D. will be refused at the time of delivery to BROTHERS. Returned products will be processed faster if accompanied by the invoice they appear on. BROTHERS will not accept the following items to be returned for any reason: Literature, Truck Freight items (fenders, hoods, etc..), Wiring Harnesses, Interior items that have been incorrectly installed, etc...
We currently collect sales tax in the following states.
LEFTS & RIGHTS
Left hand side = Driver Side, Right hand side = Passenger Side
Copyright 2020 BROTHERS. The entire contents of this internet "web-site" are copyrighted. Any use of this material without prior written permission from BROTHERS is prohibited. GM and related logos are trademarks of General Motors Corporation. All photos and drawings in this catalog were produced by BROTHERS and remain the exclusive property of BROTHERS. Plagiarism will not be tolerated.